“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works,” said Jeff Bezos.
Effective customer service can help your business to gain more customers and it also helps to keep your existing customers satisfied and happy with the business. You need to create a team of skilled and talented employees that can offer effective support and assistance to your customers and offer them every possible solution for their issues.
Here are some benefits of providing the best customer service:
Receive the third party endorsement from happy customers:
A happy customer will stay loyal to the business for the long run. They can offer your business positive feedback and reviews on various third-party sites and other social media platforms to improve your brand image and business reputation in the market. This will help your business to gain more new customers. A report says that 72% of customers join a new business if they see positive reviews about the business.
Boost Customer Service loyalty:
One of the best things about great customer service is that they make customers happy and satisfied with the business. When your CS team delivers a great experience to your customers. Then it will make the customer stay loyal to the business for the long term. Moreover, if your customers are unsatisfied with the business. Then they will shift to other businesses and this can be a great loss to your business.
Upsell and cross-sell opportunities:
A study in the UK suggests that when a customer is happy with your business then there is a better possibility that will shop more from your business. 72% of customers will spend more time with the brand they love the most. Your effective customer service has the ability to make your customers satisfied and keep them stay with the business. It also helps in increasing your product and service sales and attracting new customers.
Promote staff happiness: (Customer Service)
It’s important to have a happy customer but it’s also necessary to keep your customer service team happy if you want to grow your business with positive results. If your support team is unsatisfied with the business then it can decrease productivity and engagement in the business and will also reduce the quality of work. Furthermore, this can damage your customer engagement and the sales of your business. Make sure to keep your CS team motivated and happy all the time. Offer them rewards and recognition for their hard and effective work.
Trained as an accountant, Larry Weltman serves as a Customer Service Representative at AccessEasyFunds, one of Canada’s leading real estate commission advance companies. Larry Weltman is committed to providing superlative customer service at AccessEasyFunds and to ensuring his clients are well satisfied.